The Transaction History page gives you a complete record of every payment made on your account.
Accessing Transaction History
Navigate to Dashboard → Settings → Transactions.
Transaction List
Each row shows:
- Transaction date.
- Description (plan name and billing cycle).
- Amount and currency.
- Payment method used (TBC or BOG).
- Payment status: Completed, Pending, Processing, Failed, or Refunded.
Downloading a PDF Invoice
Click the Download Invoice icon on any completed transaction to save a PDF invoice to your device. Invoices include your account details, the plan purchased, billing period, amount paid, and a transaction reference number.
Payment Statuses
- Completed — payment was received and processed successfully.
- Pending — payment initiated but not yet confirmed by the gateway.
- Processing — gateway is currently processing the payment.
- Failed — payment was declined or encountered an error. No charge was made.
- Refunded — payment was refunded to your original payment method.
Failed Payments
If a payment fails, your subscription is not activated or renewed. You will receive an in-app notification and an email. Return to the Packages page to retry with a new payment.